StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...
Free

The California Sutter Health Approach - Essay Example

Cite this document
Summary
This paper tells that Sutter Health in California wanted to move from traditional payment processing system by improving its current revenue collection system and increasing the point-of-service collections. This upgrade had to take place in steps before the new system was completely in place…
Download full paper File format: .doc, available for editing
GRAB THE BEST PAPER93.7% of users find it useful
The California Sutter Health Approach
Read Text Preview

Extract of sample "The California Sutter Health Approach"

The California Sutter Health ApproachIntroductionSutter Health in California wanted to move from traditional payment processing system by improving its current revenue collection system and increasing the point-of-service collections. This upgrade had to take place in steps before the new system was completely in place and the old one wiped away. The traditional system was ineffective and it resulted in low revenue collection and also low quality services since it was dealing with up-front payment which required that the collection of the money be done before the services are provided and this meant extra work for the Patient Service Staff (PFS) who dealt with client information and they therefore lacked accountability.

In the new system, the PFS would be empowered to be accountable about each patient’s information as their work will be much easier now. This will be possible as each PFS member is provided tools that enable automation of accounts by sorting out the accounts by use of various means and also dashboards to track progress. This will lead to more autonomy and efficiency of the services being provided.There were also changes in the registration section to ensure that patients’ problems were identified before they left the registration desk to reduce claims.

Some of the patients’ problems included bad debts and having invalid patient types. The changes in the new system program mentioned included having a front end collecting system with different access to analyze the patients’ records.As with introduction of every new program, training was needed if the benchmarks in the old system were to be fully eliminated and the goals of the new system met. A comprehensive training program for the PFS and the registration staff was designed in order to provide these staffs with the necessary tools and competence require by the new system.

The training also prevented hiring of new staff already competent in the new system but who would cost Sutter Health more money per hour. Since the new system allowed more autonomy to the staff, the training also included introducing aspects of autonomy and how to handle it for effectiveness and motivation to the employees.ConclusionThe implementation of the new program brought other benefits like bringing the customers on board since it was customer friendly, it reduced the number of patients being denied treatment due to the inventory system and the patients new beforehand the cost they were going to incur.

All this was possible because Sutter Health conducted research and evaluations on its facilities and systems and hence knew which areas to change and how hence having new benchmarks, ensuring employee empowerment and also customer satisfaction.ReferencesSouza, M. and McCarty, B. (2007). “From bottom to top: How one provider retooled its collections.” Healthcare Financial Management. 61(9), pg. 67-73.

Read More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“The California Sutter Health Approach Essay Example | Topics and Well Written Essays - 500 words - 1”, n.d.)
Retrieved from https://studentshare.org/health-sciences-medicine/1604342-case-study-analysis-the-california-sutter-health-approach
(The California Sutter Health Approach Essay Example | Topics and Well Written Essays - 500 Words - 1)
https://studentshare.org/health-sciences-medicine/1604342-case-study-analysis-the-california-sutter-health-approach.
“The California Sutter Health Approach Essay Example | Topics and Well Written Essays - 500 Words - 1”, n.d. https://studentshare.org/health-sciences-medicine/1604342-case-study-analysis-the-california-sutter-health-approach.
  • Cited: 0 times

CHECK THESE SAMPLES OF The California Sutter Health Approach

Why universal health care can not work at a federal level, but can work at a state level

… Why universal health care cannot work at a Federal level, but can work at a State level.... The system of Federalism and decentralized healthcare would thus provide more competition, room for experimentation, and flexibility of operations than would a single national health program.... Harold Pease has illustrated this issue with his discussion of california's energy policy in the 1990's, which led to frequent breakdowns and “brownouts” rather than the propounded goal of the central planning committee....
4 Pages (1000 words) Essay

Southern California Edison

Craver, Chairman, President and CEO of Edison International, at the 2008 annual shareholders meeting, could tell the story about Edison International better than a whole thesis. Based in Rosemead, california, the company was founded in the year 1886 by the name Holt & Knupps.... The company changed its name to Southern california Edison in 1909.... Today's Southern california Edison is a 122 years old company, "serving more than 13 million people", (EI 1, par....
11 Pages (2750 words) Essay

Health education standards

The changes, in sum, mandated a more structural and comprehensive approach to health education.... This more comprehensive approach to health education was to be illustrated using such fluid contexts as the school, mental health, and the prevention of violence.... As a preliminary matter, it is important to note that educators in California have since 1994 adopted changes that are designed to reflect the significance of what they term “positive approaches to health education” (health Framework for California Public Schools, 2003: v)....
2 Pages (500 words) Essay

Environmental Health Assessment

Also the government can give licences / certifications to such firms conforming to the stipulated requirements and educate the public to ensure they approach an authorized mold remediation company (Dewar).... Though indoor mold growth should be treated and cured, unless and until proven scientific methods are not developed and established for measuring the levels and risks of exposure, it is better to maintain a middle-of-the-road approach towards molds.... Studies have Environmental health Assessment Introduction A Mold or Mould is a microscopic fungus that grows in moist surfaces....
2 Pages (500 words) Essay

Sutter Medical Center Castro Valley

The paper 'Sutter Medical Center Castro Valley' focuses on sutter health which is one of Northern California's largest health care systems composed of hospitals and health care providers who exchange ideas and resources so as to provide quality health care to patients.... sutter health, therefore, felt the need to make changes especially due to an increase in costs.... sutter health implemented new strategies that would help to increase its collections and at the same time serve its patients effectively....
1 Pages (250 words) Term Paper

Dental Public Health Program

It also involves combination of different… leadership approaches and effective coordination of working teams in achieving organizational goals and objective in most efficient and effective manner. The management of oral health program strategic plan project will entail the following: First, review of project goals, Second, management of the implementation of core project functions such as monitoring the burden of disease and preventive services, supporting of public health research, identification and facilitation of project partnerships, building of capacity and infrastructure for sustainable implementation, program evaluation and policy development (Bob & Ron, 2010)....
7 Pages (1750 words) Assignment

Student Health and Performance related to IAQ in Schools

The study takes a qualitative approach in its methodology.... IAQ directly influences student health and performance as a consequence.... This work examines how IAQ negatively contributes to student health and performance.... By analysis of past research and the body of literature generated on them, the focus of this work demonstrates that low quality indoor air negatively affects student health with a similar impact on performance....
5 Pages (1250 words) Research Paper

Motivation behind Behavior

They ranged from an overview of sustainability aspects including engineering perspectives, health, corporate and consumer responsibility to planning, designing, and measuring sustainability.... In the paper “Reflective Final Essay” the writer describes key debates in sustainability, and his sustainability plans as a leader at UCLA and after graduation....
7 Pages (1750 words) Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Contact Us